|South Florida Federal Credit Union - FAQ|
What are our hours of Operation?
The Credit Union's hours of operation vary throughout the week. Please visit the Information Desk for a complete list of operating hours.
Is there a monthly Savings and Checking account fee?
Not only does the Credit Union offer a NO MONTHLY FEE Savings and Checking account, but there are no per check fees and dividends are paid on Savings accounts.
Is there a required minimum account balance?
A minimum balance of $5.00 is required to preserve the activity of a members Savings account. In addition, at least one deposit per year must be made to prevent the account from becoming dormant.
Does the Credit Union place a hold on payroll checks?
The Credit Union does not withhold payroll checks issued by approved companies. If, however, a Credit Union member receives a payroll check issued from a non-approved company, a hold will be placed. The Credit Union also facilitates payroll checks by offering a direct deposit system.
Can payroll checks be deposited directly into a Credit Union account?
Yes, the Credit Union offers a direct deposit system. Visit our Product and Services page for more information.
My employer did not inform me about the Credit Union and its services. Am I still eligible for membership?
All employees, staff, management, and family members affiliated with an approved company are eligible to join. Visit the Information Desk for a complete list of eligibility. Eligible members can complete and submit our online membership kit form (left). If your employer is not among the approved companies, you can request a "Prospective Company" package (left) to be sent.
Is member eligibility lost if one relocates or changes employer?
Absolutely not. Once a member, always a member. In addition, the Credit Union offers an extensive branching of service centers that allow members to conduct routine transactions at nearby credit unions. Please visit our Products and Services page to learn more about Shared Facilities or use our "Service Center Search" form (left) to find a center nearest you.
Are family members eligible to join?
Yes, immediate family members are eligible for membership. Interested family members can complete and submit our online Membership Kit Form (left).
Can one verify VISA balances or report a lost or stolen VISA?
VISA balances are available 24 hours a day and can be accessed toll free at 800-338-0566. Online VISA account information is also available through EZ Card Info. For lost or stolen VISA cards, call toll-free 800-991-4961
Is account information available after hours?
Online Banking is available 24 hours a day, seven days a week. This service allows members to manage their money and access account information from any computer with internet access.
Access Online Banking
Also, the Credit Union's "Member Audio Response System" (MARS) provides member account information 24 hours a day, seven days a week. This service can be accessed by dialing (305) 325-1380 or 888-348-MARS (6277) (outside Miami-Dade County). More information and complete usage instructions are available here online.
Where can members use their ATM card?
The Credit Union's ATM card can be used at any ATM location that contains any of the logos shown below. Use the online ATM locator (left) to find an ATM center nearest you.
When can new members apply for loans?
New members can apply for a loan instantly, there is no waiting period. Click here for our online loan application.
Can members, new or existing, apply for a loan online?
Yes. Members can join, apply for a loan, and order checks online.
Does the Credit Union offer wire transfer services?
Yes. A required form must be filled and submitted to our Member Services Department. You can download our online wire form (left) or obtain more wire transfer information at our Information Desk.