Privacy & Security

Report suspicous activity

Our goal is to protect South Florida Federal Credit Union and its membership. We recommend you always double-check your account activity through Online Banking for any unusual transactions and notify us immediately of any suspicious activity. If you have any questions, please contact us at 305.545.0744 or 800.595.0744.

PLEASE NOTE: No employee of South Florida Federal Credit Union will ever call you and ask for any credit union account numbers or associated passwords (PINs). Should you receive such a call, do not divulge any information and contact us immediately.

View our Privacy Policy

Protection and security of your personal information

We limit access to personal information to those with a legitimate business reason for such access. We maintain physical, electronic, and procedural safeguards to protect your personal information from being accessed by unauthorized persons.

Accuracy of your information

If for any reason you feel our records contain inaccurate personal information, please notify us at 305.595.0744 or 800.545.0744.

We will promptly update or correct our records.

South Florida Federal Credit Union values the trust you place in us as your primary financial services provider. We are committed to protecting your personal information.

Internet security statement

Information collected

We do not collect information that personally identifies a user of our web site unless the user voluntarily provides that information to us. When you access our web site, we automatically collect information that cannot personally identify you, including the date and time of access, the domain you use, the web site you last visited before accessing our site, and the route you travel while visiting within our web site. This information is used to measure the number of visitors to our web site and to provide better service to users through improved web site design and navigation.

We do not market our products and services to children, and we will not knowingly collect or maintain information from children via the Internet.

Member Only areas (Online Banking) (E-statements)

Personal identification information (for example, account number, personal identification number (PIN), and password) is collected when a valid credit union member with active account(s) has registered to enter the secure online transactions area of our web site. This personal identification information enables us to regulate access to those who request such access and can provide the correct personal information. To protect yourself, it is important that you keep your personal identification information confidential. Select PINs and passwords that are unique to you and not easily guessed, and if possible, change them periodically. Take care to see that others are not able to view the information you enter when you use a protected area of a web site.

Online forms

We provide online forms and applications to better serve the needs of our members. Personal information provided via an online form is used to process the member's request for service. Our online forms are sent directly via our secure internal network.

E-mail

In general, Internet e-mail messages are not secure, unless they are encrypted. You should use discretion before submitting any personal or financial information via e-mail. Information communicated via e-mail messages traveling through the Internet may be intercepted, collected, used or disclosed by others. If you are concerned about the security of email communications, please send your forms or correspondence through the postal service or use the telephone to contact us directly.

Links to other sites

Our web site contains links to other web sites. These sites are not under our control. They may collect information about you that we do not. We are not responsible for the privacy practices or content of linked web sites.

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The website you are about to visit is solely the responsibility of the merchant or other party providing the site. The content of this third-party site, including materials and information, is solely the responsibility of the provider of the site. South Florida Federal Credit Union is not responsible for any such third-party content. Any transactions that you enter into with a vendor, merchant or other party that you access through this third-party site are solely between you and that vendor, merchant or other party. South Florida Federal Credit Union does not endorse the content contained in this third-party site, nor the organization publishing the site, and hereby disclaims any responsibility for such content. The South Florida Federal Credit Union Privacy Policy does not apply to this third-party site, and for further information you should consult the privacy disclosures of the third-party site.